Shipping policy
Standard Delivery
Our standard dispatch is two working days (Monday – Friday).
Our standard shipping Free, and we offer a standard 2nd Class delivery service throughout Mainland UK via Royal Mail.
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee. We cannot refund shipping costs due to errors which are no fault of our own. We cannot resend items which are currently in transit.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and are excluding VAT.
See below for more information.
UK Mainland
0-24 KG = Free
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
UK Offshore & Scottish Highlands
Standard service is 2 working days.
0-2 KG = £5.99
2-30 KG = £10.00
31-60 KG= £18.00
61-90 KG= £26.00
91-120 KG= £34.00
121-150 KG= £42.00
151-180 KG= £50.00
181-210 KG= £58.00
211-240 KG = £66.00
241-270 KG = £74.00
270 KG + = £80.00
Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*
International Delivery & Channel Islands
Our standard international delivery service is 3 – 5 working days.
The costs are calculated per box. We can fit a maximum of 30 kilograms of goods per box.
£8 per box/30 kg: Channel Islands (£5.99 under 2 KG)
£9 per box/30 kg: Netherlands, Belgium, Denmark, Germany
£10 per box/30 kg: Ireland
£11 per box/30 kg: France & Monaco
£13 per box/30 kg: Italy (excluding Sicily)
£17 per box/30 kg: Spain
£19 per box/30 kg: Austria, Czech Republic, Finland, Hungary, Poland, San Marino, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Sweden
£22 per box/30 kg: Portugal
£25 per box/30 kg: Bulgaria, Croatia, Romania
£31 per box/30 kg: Greece
£31 per box/30 kg: Italy - Sicily
£47 per box/30 kg: Andorra, Gibraltar, Canary Islands
Returns, missed delivery & damaged goods
Missing and/or damaged items must be reported within 48 hours of receipt delivery.
We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a re-sealable condition.
To return your goods, simply print email aromisescent@hotmail.com and we will provide you with return address details
Please ensure you include your order number and the reason for your return on the email.
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at aromise we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.